Τίτλος σε άλλη γλώσσα: Customer Satisfaction Survey in Greek Social Security Institute (IKA) [Αγγλική] Ημερομηνία: 03-09-2017 [2017-09-03] Συγγραφέας: Γουλτίδου, Αιμιλία Σχολή: Σχολή Κοινωνικών Επιστημών Τμήμα: Διοίκηση Επιχειρήσεων (MBA) Περίληψη (Abstract): In the present study we are trying to measure the level of satisfaction of the citizens regarding the quality of the services of the Greek Social Insurance Institute IKA. In order to achieve this, it was initially studied the relevant literature found in the international academic community and it was subsequently decided to use the SERVQUAL method. This method constitutes the most common in measu...