Τίτλος σε άλλη γλώσσα: Measurement and evaluation of customer satisfaction in pharmacy stores, during Covid-19 pandemic [Αγγλική] Ημερομηνία: 11-09-2022 [2022-09-11] Συγγραφέας: ZALOKOSTA, CHRYSANTHI Σχολή: Σχολή Κοινωνικών Επιστημών Τμήμα: Διοίκηση Επιχειρήσεων (MBA) Περίληψη (Abstract): Nowadays, pharmacies operate in a highly competitive and rapidly-evolving environment. Unlike the past, the role of pharmacists is very complex, combining pharmaceutical care, medical advice, customer service, marketing and business management. On the same time, customers and patients collect information more easily than ever, in various ways such as advertisements, social media and internet, maki...