Social Media Influence on Consumer Buying Decisions: A Qualitative Study of Facebook Users

Η Επιρροή των Μέσων Κοινωνικής Δικτύωσης στις Αποφάσεις Αγοράς: Ποιοτική Μελέτη Χρηστών του Facebook (Ελληνική)

  1. MSc thesis
  2. ΜΑΡΘΑ ΠΑΡΑΣΟΓΛΟΥ
  3. Διοίκηση Επιχειρήσεων (MBA)
  4. 13 Σεπτεμβρίου 2026
  5. Αγγλικά
  6. 52
  7. Maria Argyropoulou
  8. Consumer Buying Behavior | Social media | Facebook
  9. MBA
  10. 1
  11. 83
    • This dissertation studies from a qualitative perspective how Facebook users are influenced by social media in their consumer purchasing decisions. Although advertisement, influencer content, electronic word-of-mouth (eWOM) and brand credibility are the most studied marketing instruments separately, a very limited amount of research has been done on how consumers experience the combination of these stimuli and how they interpret and integrate these stimuli within a single social media platform. Via semi-structured interviews and reflective-thematic analysis, the research investigates how users make sense of, assess and combine a set of social media content during the decision-making process. Results show a well-established trust hierarchy where recommendations by friends are considered the most credible, followed by influencers and ads. Participants highlighted the importance of authenticity, social proof, and the desire to have a physical product experience. Algorithm-based personalized delivery was viewed as both helpful and invading. The decision process seemed to happen non-linearly and was highly dependent from the social dimension, brand credibility was identified as a factor which was influencing other stimuli.


  12. Hellenic Open University
  13. Attribution-NonCommercial-NoDerivatives 4.0 Διεθνές