Η ΙΚΑΝΟΠΟΊΗΣΗ ΤΩΝ ΓΟΝΕΩΝ ΑΠΟ ΤΙς ΠΑΡΕΣΧΟΜΕΝΕΣ ΥΠΗΡΕΣΙΕΣ ΥΓΕΙΑΣ ΚΑΤΑ ΤΗΝ ΔΙΑΡΚΕΙΑ ΝΟΣΗΛΕΙΑΣ ΤΩΝ ΠΑΙΔΙΩΝ ΤΟΥΣ

THE SATISGACTION OF PARENTS FROM THE CONTINOUS SERVICES DURING THE HOPSPITALIZED OF THEIR CHILDREN (Αγγλική)

  1. MSc thesis
  2. ΚΑΝΕΛΛΟΠΟΥΛΟΥ, ΑΓΓΕΛΙΚΗ
  3. Διοίκηση Μονάδων Υγείας (ΔΜΥ)
  4. 22 Σεπτεμβρίου 2020 [2020-09-22]
  5. Ελληνικά
  6. 73
  7. ΙΝΤΑΣ, ΓΕΩΡΓΙΟΣ
  8. ΙΝΤΑΣ, ΓΕΩΡΓΙΟΣ | ΛΑΧΑΝΑ, ΕΛΕΝΗ
  9. ΙΚΑΝΟΠΟΙΗΣΗ ΧΡΗΣΤΩΝ ΥΓΕΙΑΣ, ΝΟΣΗΛΕΥΟΜΕΝΟ ΠΑΙΔΙ, ΝΟΣΗΛΕΥΤΙΚΟ ΝΠΡΟΣΩΠΙΚΟ, ΙΑΤΡΙΚΌ ΠΡΟΣΩΠΙΚΟ,
  10. 3
  11. 14
  12. 34
  13. ΥΠΑΡΧΟΥΝ ΠΙΝΑΚΕΣ ΚΑΙ ΔΙΑΓΡΑΜΜΑΤΑ
    • Η μέτρηση της ικανοποίησης των χρηστών υπηρεσιών υγείας, αποτελεί σημαντικό δείκτη αξιολόγησης και συντελεί στην οργάνωση των υπηρεσιών υγείας, εξασφαλίζοντας την ποιότητα των υπηρεσιών αυτών, έχοντας τελικό στόχο την υγεία των χρηστών υγείας. Στις παιδιατρικές δομές η μέτρηση της ικανοποίησης των παιδιών ως ασθενείς προέρχεται από τους γονείς των νοσηλευόμενων παιδιών, οι πληροφορίες των οποίων αντικατοπτρίζουν την ψυχική κατάσταση των ιδίων των γονιών.
    • Introduction: Measuring the satisfaction of health service users is an important indicator of evaluation and participates in the organization of health services, ensuring the quality of these services, with the ultimate goal of health of health users. In pediatric structures, the measurement of children's satisfaction as patients comes from the parents of the hospitalized children, whose information reflects the mental state of the parents themselves. Objective: The investigation of the factors regarding the provided medical-nursing practices as well as the detection of the social demographic factors that affect the evaluation of the degree of satisfaction of the parents as users of health services in the pediatric structures of the University General Hospital of Patras. Sample and Methods: A total of 150 parents were studied, whose children were hospitalized at the University General Hospital of Patras, using the method of completing an anonymous and self-completed Questionnaire: "Measurement of Satisfaction of Visitors to Outpatient Clinics of the Hospital" (2007) of Alekras & Dacha, Zacha. The IBM SPSS 23 statistical program was used to analyze the data. One Way Anova and Independent T-test were used to check the relationships of the variables. Results: It was found that parents of the opposite sex are satisfied with the services provided by the hospital's nursing staff (F (150) = 0.904 p> 0.954). They are also equally satisfied with the services of the medical staff (F (150) = 5,400 p> 0.251) and the rest of the staff (F (150) = 0.254 p> 0.067) but also with the food (F (150) = 2,995 p> 0.607). ) and the interior of the hospital (F (150) = 1,124 p> 0.823). It is also observed that the parents of the sample have the same degree of satisfaction from the services of the nursing (F (3, 145) = 0.604 p> 0.613) and medical (F (3, 146) = 1,645 p> 0.182) staff of the hospital regardless of age . Also, the parents are equally satisfied with the rest of the staff (F (3, 146) = 1,607 p> 0.190) of the hospital but also with the food (F (3, 147) = 0.988 p> 0.400) and the internal environment ( F (3, 148) = 0.763 p> 0.517). ΚΑΝΕΛΛΟΠΟΥΛΟΥ ΑΓΓΕΛΙΚΗ, «Η ικανοποίηζη ηων γονέων από ηις παρετόμενες σπηρεζίες καηά ηην διάρκεια νοζηλείας ηων παιδιών ηοσς» Γηπισκαηηθή Δξγαζία viii Conclusions: From the results of the research, it was found that the general picture that prevails in most parents of the sample is that of the satisfaction from the public services provided to their children by the medical-nursing staff during their hospitalization. The challenge faced by the hospital's medical staff is to provide the best possible services to an effective group by providing improved care for children and satisfaction without discrimination. Keywords: satisfaction of health users, hospitalized child, nursing staff, medical staff, questionnaire: Measuring the Satisfaction of the Visitors of the Outpatient Clinics of the Hospital
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